Shit! I found a scam. I would have expected a little more to the sign up process for the $120/yr. service:

So I looked for the "Cancel Membership" button. There was none on the entire site.

I decided to use their feedback form to attempt to cancel. I typed in my email address and membership number and pleaded for them to cancel my account. This resulted in an autoresponder email message, "you cannot cancel via email, you must call this 1-800 number only available Monday to Friday".

So I called the 1-800 number today, being the first Monday after my signup. After a maze of automated messages and prompts I finally got in touch with an operator:
Jesse: I'd like to cancel my account
Operator: Membership number?
Jesse: 7842312387
Operator: Last name?
Jesse: W-I-L-S-O-N
Operator: Address?
Jesse: 15175 southwest Walker Unit C
Operator: Zipcode?
Jesse: 97006
Operator: Ok, I can't find your account.
Jesse: I've got a membership number here. 7842312387.
Operator: 7842312387. No such account exists. When did you create your account?
Jesse: Saturday, two days ago.
Operator: Oh. Your account isn't active in our system yet. It takes 72 hours to become active, and it can't be cancelled until its active.
Jesse: Okay. So could you do me a favor?
Operator: Sure.
Jesse: Write yourself a note on a piece of paper, "Cancel 7842312387 Tuesday"
Operator: Oh I can't do that, It's against company policy.
Jesse: You can't? Why not?
Operator: Company policy says that you can't cancel an account within 72 hours.
Jesse: Can I talk to the policy maker?
Operator: No.
Jesse: Can I talk to a manager?
Operator: No.
Jesse: So I have to call back tomorrow?
Operator: Yes, please do.
Jesse: Bye!

Moral of the story? I'm still a member of greatfunonline, even though I've tried to cancel it two different ways. Sucks to me.

Do not spend your money with Buy.com or greatfunonline.com

# posted by Jesse Wilson on Monday, January 30, 2006  11 comments   post a comment